12bd's Privacy Policy

1 Introduction & Scope

12bd is a trusted online entertainment and betting platform in Bangladesh. We place the highest importance on our users' privacy and are committed to full transparency in how we protect their personal information.

This Privacy Policy ("Policy") clarifies the following:

• What information we collect when you use the 12bd website
• How that information is used, processed, and stored
• Under what circumstances information may be shared with third parties
• What rights you have over your information

This Policy applies to all services, products, and online platforms operated by 12bd. By using 12bd's services, you are considered to have agreed to the terms of this Privacy Policy. If you disagree with any part of this Policy, please stop using our services.

2 Information We Collect

12bd collects various types of information to operate its services smoothly. This information can be divided into the following categories:

A. Identity & Contact Information

• Full name and date of birth
• Email address and mobile number
• Residential address
• National ID or other government-issued ID details (for identity verification purposes)

B. Account & Financial Information

• Username and encrypted password
• Transaction history — deposits, withdrawals, and betting activity
• Payment method details used (bKash, Nagad, Rocket, Upay — only the transaction identification data required; we never collect full PINs or passwords)

C. Technical & Device Information

• IP address and device type
• Browser type and version
• Operating system information
• Session duration and page visit data
• Referral URL (if applicable)

D. Behavioral Information

• Play patterns and preferences on the platform
• Game category usage patterns
• Customer support contact history

3 How We Collect Information

12bd collects information in the following ways:

Direct Collection

When you create an account on 12bd, log in, make a payment, or contact customer support, you provide information to us directly. This information is taken with your consent.

Automatic Collection

When you use the 12bd website or platform, some information is collected automatically — for example, through cookies, log files, and web beacons. This information is used to analyze and improve platform performance.

Collection from Third Parties

For payment processing and identity verification purposes, limited information may be received from trusted third-party service providers.

4 How We Use Your Information

12bd uses your information for the following purposes:

• Account Management: To create, maintain, and secure your account.
• Service Delivery: To provide betting, gaming, and other platform services.
• Payment Processing: To securely complete transactions via bKash, Nagad, Rocket, and Upay.
• Identity Verification: To maintain platform security and prevent fraud.
• Customer Support: To help resolve your questions and issues.
• Platform Improvement: To enhance the user experience and add new features.
• Responsible Gaming: To identify signs of excessive play and provide necessary support.
• Communications: To send you necessary notifications, policy updates, and important information.

5 Sharing Information with Third Parties

12bd does not transfer or sell your personal information to third parties. However, specific information may be shared in the following limited circumstances:

Service Provider Partners

We work with trusted service providers for payment processing (bKash, Nagad, Rocket, Upay), identity verification, and technical infrastructure management. These partners receive only the information required for their designated tasks and are bound by strict confidentiality agreements.

Game Providers

Our game providers — including Pragmatic Play, Spribe, JILI, PG Soft, Evolution Gaming, NetEnt, Microgaming, and Ezugi — may receive limited information necessary to deliver gaming services. This information is used solely to ensure the gaming experience.

Legal Obligations

If disclosure of information is required by law or pursuant to a lawful order from a competent authority, 12bd is obligated to act in accordance with applicable law.

Business Changes

In the event of a business merger, acquisition, or restructuring, user information may be transferred to the new authority. In such cases, we will notify you in advance.

6 Cookies & Tracking Technologies

The 12bd website uses cookies and similar tracking technologies. Cookies are small text files stored in your browser.

Types of Cookies We Use

• Essential Cookies: Indispensable for the platform's basic functionality — maintaining login sessions and ensuring security.
• Functional Cookies: Help remember your preferences and provide a personalized experience.
• Analytical Cookies: Used to analyze platform usage patterns and improve services.

Managing Cookies

You can disable cookies at any time through your browser settings. Please note that disabling essential cookies may cause some important platform features to stop working correctly.

7 Data Security Measures

12bd applies industry-standard security technologies and practices to protect your personal information:

• SSL Encryption: Our entire platform is secured by SSL (Secure Socket Layer) encryption, which makes third-party access to data impossible during transmission.
• Password Hashing: Your password is never stored directly on our servers — it is kept as a one-way cryptographic hash.
• Access Controls: Only authorized personnel can access user information, and only when specifically required.
• Regular Security Reviews: Our systems undergo regular security audits.
• Firewall & Cyber Protection: Servers are secured by advanced firewall and cybersecurity measures.

8 Data Retention Period

12bd retains your information only for as long as necessary. The following factors are considered when determining retention periods:

• Information is retained for as long as the account remains active.
• After an account is closed, retaining financial transaction data for a specified period may be part of a legal requirement.
• Some information may be retained for an extended period for fraud prevention and security purposes.
• Unnecessary information will be deleted upon your request, unless a legal obligation requires otherwise.

If you wish to delete your information or learn about retention periods, contact us at [email protected].

9 Your Rights

While using the 12bd platform, you have the following rights regarding your information:

Right to Access

You have the right to know what information we hold about you. Upon a written request, we are obligated to provide you with this information.

Right to Rectification

If any information in your account is incorrect or incomplete, you can request that it be corrected.

Right to Erasure

In certain circumstances, you may request that your personal information be deleted. However, some information may need to be retained due to legal obligations or legitimate interests.

Right to Object to Processing

You may object to your information being used for marketing or other specific purposes.

Right to Withdraw Consent

Where processing of your information is based on your consent, you may withdraw that consent at any time.

To exercise any of the above rights, contact us in Bengali or English at [email protected].

10 Privacy of Minors

12bd's services are for persons aged 21 and above only. We do not knowingly collect personal information from anyone under the age of 21.

If a parent or guardian discovers that their child or dependent under the age of 21 has created an account on our platform, please notify us immediately at [email protected]. We will delete that account and its associated information through the appropriate process.

11 Policy Changes

12bd reserves the right to update this privacy policy from time to time. If significant changes are made to the policy, we will notify you in the following ways:

• A prominent notice will be published on the website.
• A notification will be sent to your registered email.
• The "Last Updated" date at the top of the page will be changed.

If you continue to use the platform after the updated policy is published, you will be considered to have agreed to the new policy. We therefore recommend that you visit this page regularly.

12 Contact Us

If you have any questions, concerns or requests regarding this privacy policy, please contact 12bd's privacy team:

• Email: [email protected]
• Live Chat: Available 24/7 on the platform — support is available in Bengali and English

We will try to respond to your message as quickly as possible. Your privacy is our priority and we are always ready to serve you.